We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return
Your item must be in the same condition that you received it, undamaged, unused, with tags/product info, and have its original packaging & contents. You will also need the receipt or proof of purchase.
Items are not eligible for return due to change of mind or other readdress decisions for purchasing.
To start a return, you can contact us at hotapparelhq@hotmail.com
If your return is accepted, we’ll send you a email with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
HotApparel will provide return postage costs until items have been inspected, HotApparel will then contact customer with more information on the refund.
Damages and issues
Please inspect your order upon reception and contact us immediately with photographed evidence if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it may take some time for your bank or credit card company to process the refund. Usually within 2-3 business days.
Please contact us for any return questions at
hotapparelhq@hotmail.com
